3.5K Kiwi Com Reviews | kiwi.com @ PissedConsumer

Bethel J Wos

Bethel J Wos |

About cancelling a refund

Dec 30, 2022

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Kiwi Com - About cancelling a refund - Image 2

This is a scam, one big scam. I chose a date of 9 January 2023 for my tickets and did payments. However, the receipt comes with date of 22 January 2023 as the flight date. Then 9 January 2023 is conveniently put as 'due date for payment. Upon trying to change to my required date withing 10 minutes of payment they were charging me even more. On trying to cancel they refunded me R180 after I had paid more than R64 000. This is one BIG SCAM!

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Loss:

$3760

Cons:

Crooks and scammers

Preferred solution: Full refund

User's recommendation: DO NOT USE THESE SACMMERS, ANYONE!

Tariq K Ppk

Return

Mar 27, 2024

I booked ticket from peshawer to karachi for 23 march n u booked for 23 April n I also pay from my credit card so didnt use ur ticket so plz refund my money passenger name is farzana tariq my wife ur when I booked ticket u send me only this message Kiwi.com couldn't deliver an email to tariakhanmahsud@***.com - booking 50824****. Visit kiwi.com/u/7kzjvzb for more PKR 28,774.76 charged at KIWI.COM as internet purchase, from A/C xxxxx3604 (DHA PH-II BR KHI) on 18-Mar-24 at 23:39 TID:513158

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Preferred solution: Full refund

MOHANAVENKATAKRISHNA A

MOHANAVENKATAKRISHNA A |

Refund not giving

Jan 05, 2024

1.0

I booked a flight from Manchester(UK) to Hyderabad (India) via France, Turkey, Muscat. I called to customer service twice in a phone before the travelling date to know about transit visa rules in the countries France, Turkey, Muscat. They haven't said anything when I ask, they just said look in the online. After spoken with them for the first time I checked on the website and called them again and told website says no need of transit visa. But still they are not saying anything. It is their responsibility to tell when I ask them because I'm using their service. They just said we don't know check online. As per my research online websites no need of transit visa. While booking a ticket I even paid for cancellation and change of flight also. When I started to travel on the travel day in Manchester airport they haven't allowed me to travel and stated you need transit visa to travel via France. Then again I called to customer service and spoken to them about cancellations. Then said we can't help you as your flights are confirmed. At that time I requested them to cancel at least the return flight, in return they denied that too. I paid all together 866.39 pounds. I will attach the ticket also there they haven't mentioned ticket prices or any charges. Now, I'm requesting my full refund as there is Kiwi.com responsibility when customer asks additional information they need to provide it. Please give my money back !!!

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Loss:

$1102

Pros:

Good prices

Cons:

Vary poor service

Preferred solution: Full refund

User's recommendation: Don't use if they don't respond. your situation might be same. Be carteful!!!!!

Blayke Upk

Blayke Upk | |

Martinez, Buenos Aires

They Booked me a NON EXISTING FLIGHT

Jan 12, 2024

1.0

Kiwi Com - They Booked me a NON EXISTING FLIGHT

Kiwi Com - They Booked me a NON EXISTING FLIGHT - Image 2

This company is the worst. Do not trust this company. I used this company to book a flight from San Francisco to Ushuaia, Argentina. I chose this company because it was the most affordable option (mistake! ) When they booked my trip they used four different airlines to get me from San Francisco to Ushuaia, Argentina (SF to Panama, Panama to Chile, Chile to Buenas Aires Argentina, Buenas aires to Ushuaia). When traveling internationally you need to check in at least 1.5 hour to 2 hr before. Kiwi booked us international trips with not enough layover time to get our bags and re check them with the new airline. We missed the connecting flight and were stuck in Buenas Aires. We called Kiwi and asked for them to help us. They charged us an additional $1300 to re book our flight. They said it was our fault for missing our flight but it was their fault booking separate flights with short layovers. When we went to the ticket counter to board our new flight that we just paid $1300 for, the airline said that our names were not on this flight and that this company booked us on an already full flight!! Yes.. i repeat, they asked us to pay additional $1300 and booked us on a flight that was completely full. I had to think quick and ended up calling my bank saying someone stole my card and to stop the payment to Kiwi. We ended up needing to buy an entire new flight directly with United Airlines. I recommend to NEVER EVER use Kiwi to book flights. Pay extra and just book with an airline directly. Absolutely awful experience. This company should be shut down. Additionally: On the way to ushuai, argentina it said the trip would take approx 30 hours to get there ... it ended up taking 57 hours and we even had to take a bus from one airport to another airport. We would get off the plane and they would update our itinerary or send us an email "im sorry you missed your flight , etc etc." happened on the way to argentina and on the way back home to SF

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User's recommendation: Buy direct with an airline, do not use third parties especially KIWI

Gladys S Qzn

No help with transfer or cacelled fligth

Mar 03, 2024

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I bought a long plane trip with kiwi with several stops and each one day transfer protected by the kiwi.com warranty, however when I had a problem I didnt received any help. In Riyad(Saudi Arabia) they couldnt do the check in for me, while the online site of the airline was also showing error message that I must do the checking in the desks, the desks are outside the security control and in order to get to them I was forced to pay a visa for 118. This added cost was never warned and by now they refuse any compensation, under the premise that I should inform myself about if I require visa or not for my trip. But this country was not a destination of my trip, I never had any intention of visiting it and I wouldnt have required any visa if the management of the trip had worked fine allowing me to do checking online or by phone. I should add that the transfer was taking place in Saudi Arabia so as a woman travelling alone it was scary for me having to get out of the international part of the airport and entering into a country that doesnt respect the human rights of women. Apart of that, when one of the fligths was cancelled it was impossible to reach kiwi by phone, do I contacted them per written messages asking for a replacement fligth for the same day. However when they finally answered the airline had offered me a flight for one day later so their only answer was that if I had already talked with the airline they could not change the flight to offer me a better one, then I asked for a hotel room to spend the night or that they cancel the rest of the trip snd just reimburse me the money,and they also refused both, by saying that as your fligths are active we cannot offer Hotel acomodation and your fare type does not allow reimbursement . I just didnt receive any help of any kind from them.

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Loss:

$118

Cons:

Hidden charges
Unreachable by phone
No help witj transfers even while protected by their warranty

Preferred solution: Price reduction

User's recommendation: Don’t book with them, they promise help and support and they leave you alone when there’s as problem

January E Kmj

January E Kmj |

They *** me off this time

Mar 09, 2024

2.1

Kiwi Com - They *** me off this time - Image 2

Recently I bought a ticket from them and when my son went to the airport the rejected his ticket due to something called cabotage. Ive never in all my years of traveling have ever heard of this so I called them to ask what we could do because my son is essentially stuck and I bought the ticket from them. These jokers proceeded to tell me that its my fault because I chose the itinerary I said how is it my fault when you guys sold the ticket like this. Mind you I dont want a refund I just want to get him in another flight, then they have the raw bald headed *** nerve to tell me they can offer me another flight at full cost but get this peeps its the same exact ticket just 500.00 more I said no you sold me a *** ticket its your responsibility to fix it, they keep telling me they need proof that its their fault I said the fact that my son is not home and didnt get on a plane is proof enough but they said that I the customer would have to call the airlines and find out what happened while they would investigate and I use that word lightly because all they did was look at the itinerary and nothing more. Anyways I called the airline that first rejected the ticket and they told me the reason why its cabotage is because you cant fly and international flight into a country and then fly out of said country into the US on another international flight on the same day, who knew? I tell them all of this and these *** proceed to tell me that they still need confirmation I said so then do your jobs and get it. They accused me of making this whole thing up to get a refund mind you I never asked for a refund I asked for my son to be placed on another flight. So yesterday I called them and this time I linked the call with my son without the agent knowing and when she accused me again he cut in and told her exactly what happened. Then she said it was the airlines fault I said how when you guys sold the flight like that. So yesterday I contacted the very first airline and they said those *** never reached out about it but they will contact them. So *** you Kiwi.com

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Loss:

$988

Pros:

Cheap flights

Cons:

Customer service is trash

Preferred solution: Another ticket

User's recommendation: No don’t do it

miko s Vhc

Stole money

Feb 20, 2024

1.0

After I signed up for a flight and paid for it to through Kiwi , They sent me an email saying that the price change I need to come up with the difference. Give me Kiwi credit for $82 but the currency was in pound and was valid for one day only. I ended up losing the money and losing my trip. Its a horrible I highly recommend not to use it, and they should be sued for misinformation. They also give me itineraries without the airlines names So I had to struggle between terminals in foreign country to find out which airline Im assigned to. Agoda jumped the sharp on This airline. Buyer beware doesnt care about you And they dont stand by the product airline is a horrible, horrible place to buy ticket from

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Loss:

$82

Cons:

Fraudulent business they take advantage from people who are away from home

Preferred solution: Full refund

User's recommendation: Do not Use kiiwi airlines And if Agoda continues Referring customers to it I am not going to use Agoda either

Seanpaul Zne

Seanpaul Zne | |

Launceston, Tasmania

Canceled

Feb 05, 2024

Im coming to Brisbane airport they asked for Malaysia visa thats why I wont to cancel it my ticket please

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User's recommendation: 49396****

ronny n Xhb

Flight

Mar 08, 2024

My money please ticket refund me please refund me please refund me please refund me please refund me please

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Loss:

$2400

Preferred solution: Full refund

Matin K Rpq

Matin K Rpq |

Been charged but haven’t received any confirmation yet

Mar 20, 2024

1.0

Kiwi Com - Been charged but haven’t received any confirmation yet

Kiwi Com - Been charged but haven’t received any confirmation yet - Image 2

Kiwi Com - Been charged but haven’t received any confirmation yet - Image 3

Kiwi Com - Been charged but haven’t received any confirmation yet - Image 4

Hello dear kiwi I have booked tickets but my email address is incorrect so i dont receive any confirmation email. My email address need to be changed so i can receive booking confirmation please.

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Preferred solution: To change my email address to receive booking confirmation

Emane H

Booking

Feb 14, 2024

Hei I have a booking reservation for passenger name... flight number...date... from Oslo to Tel Aviv and I have paid full amount for the booking also on 12/13 February 2024. But the Email address I gave was wrong and incorrect. I wrote emanehussein7@***.com which is incorrect and wrong. Please can you send me the flight details and booking reference on my correct email address emanehussein7@***.com I repeat my correct Email address is emanehussein7@***.com. if you want to contact me my telephone number is 0047 4006****. I am looking forward to hear from you. With best regards Eman Hussein

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Loss:

$600

Preferred solution: Full refund

Aisha M Zfr

Haven't received my ticket

Jan 18, 2024

1.0

Kiwi Com - Haven't received my ticket - Image 2

Kiwi Com - Haven't received my ticket - Image 3

Kiwi Com - Haven't received my ticket - Image 4

I have booked and paid for a flight ticket for a friend which I havent received uptil now, I am worried and disturbed they will think I scammed them, please you need to respond as soon as possible, and I dont have money to pay them back, there is no contact number to contact kiwi.com

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Loss:

$424

Preferred solution: Full refund

User's recommendation: Be careful

Oni Mpq

Oni Mpq | |

Montreal, Quebec

I need my e-ticket

Jan 08, 2024

I seem to have been sold a ticket that doesn't exist and I can't call anybody that knows wath is happening.i

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Shreya S Knh

ITENARY ISSUES

Dec 16, 2023

2.0

To Kiwi: I am writing to express my extreme dissatisfaction with the service I received during my recent attempt to travel, booked through your platform. This was my inaugural travel experience, and I must say, it has been utterly disappointing. I paid a substantial sum of $1400 for a flight from JFK to Nepal, and due to conflicting itineraries provided by your platform, I was denied boarding in the United States by Qatar Airlines. I also had to pay $95 of luggage in Syracuse when I had booked my flight directly from Syracuse to Kathmandu. I did not think much of the spread out itinerary until I reached JFK. This not only resulted in a considerable loss of time and effort but also left me stranded without a feasible solution. As a first-time traveler, the lack of clarity and mismanagement of the booking process has been distressing. I demand an immediate refund for the booking, considering the inconvenience and financial loss I have incurred. I expect your prompt attention to this matter. I recommend that resolve this matter amicably. I look forward to your prompt response and a swift resolution to this matter.

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Loss:

$1500

Pros:

Cheap

Cons:

Requirement of a visa for a transit
Itinerary disfunction
Additional price for luggages

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE TICKETS FROM A THIRD PARTY WEBSITE

Travel Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article

Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Sabih H

Sabih H |

I don't see my trip in the bookin section

Dec 22, 2023

Kiwi Com - I don't see my trip in the bookin section - Image 2

Kiwi Com - I don't see my trip in the bookin section - Image 3

Kiwi Com - I don't see my trip in the bookin section - Image 4

We spouse to travel from Basra Iraq on 17 Dec, at 3:20am, but the flight delayed to 2:pm which effect on other flights. That's why we missed the flight from Belgrade to JFK and from JFK to Syracuse. Booking number is 45184****

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Loss:

$1400

Preferred solution: Full refund

User's recommendation: Refund of the price of the above two travel tickets

Sabih H

Sabih H | |

Syracuse, New York

I don't see my trip in the bookin section

Dec 22, 2023

Hi, I suppose to fight from Basra Iraq on 17 Dec. At 3:20 am but it's delayed to 2: 00 pm, that effect on other flights, I missed the flight from Belgrade, Serbia to New York and the flight from New York to Syracuse, that's why I forced to book New tickets. Booking number is 45184****

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User's recommendation: Refund of the price of the above two travel tickets

Anonymous

Guest-5528856 |

Oslo, Oslo County

No flight departure from Erbil 11.01.24

Jan 14, 2024

Kiwi Com - No flight departure from Erbil 11.01.24 - Image 2

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Kiwi Com - No flight departure from Erbil 11.01.24 - Image 4

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Kiwi Com - No flight departure from Erbil 11.01.24 - Image 6

There was no flight that is called «fly Baghdad» Erbil to Danmark, and from Danmark to Oslo.when I arrived at the AirPort in Erbil they said no flight by that name is going for departure tonightand because of that I lost my flight from «norwigian» Oslo to Alta,Finnmark (my home town) that ticket cost me 600$ usdI had to order a new ticket that cost me 700$ usd. That was not good work from kiwi

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Contact Information

Website:

www.kiwi.com

Mailing Address:

Lazaretní 925/9

Brno, 615 00

Czechia

Phone:

(202) 844-4159

Contact Kiwi Com Customer Service

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Kiwi Com

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"Replacement for a kit"

"Pissed off"

About cancelling a refund

Return

Refund not giving

They Booked me a NON EXISTING FLIGHT

No help with transfer or cacelled fligth

They *** me off this time

Stole money

Canceled

Flight

Been charged but haven’t received any confirmation yet

Booking

Haven't received my ticket

I need my e-ticket

ITENARY ISSUES

Travel Expert Talks

How to Travel Safely During the Pandemic

I don't see my trip in the bookin section

I don't see my trip in the bookin section

No flight departure from Erbil 11.01.24

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